STARBUCKS PRIVACY STATEMENT

Last updated August 2016

The Starbucks name and reputation were built on a foundation of trust. This Starbucks Privacy Policy ("Policy") describes how M.H. Alshaya Co. W.L.L., and its subsidiaries and affiliated companies, as licensee of Starbucks Corporation in the Middle East & North Africa ("Starbucks") collects, uses and discloses personal information of customers through our websites and online services, including mena.starbucks.com, and other Starbucks owned or operated websites and online services that link to this Policy (collectively, the “Sites”), through our programs and in our physical stores ("Services"). This Policy does not apply to websites and services that display or link to different privacy statements. Websites and services co-branded with other partners may display or link to a joint privacy statement or separate privacy statements of our partners in addition to our Policy.

 

By using this Site you indicate your consent to the collection, use and sharing of your personal information in accordance with this Policy.

 

What Type of Information Does Starbucks Collect?

Personal information (from you are identified or identifiable) that may be collected by Starbucks may include name, gender, birthday, postal address, phone number, e-mail address and any other contact details that you provide when you:

 

  • submit an enquiry through the Sites; or
  • when you sign up to receive information about our products, services and events; or
  • when you register for the My Starbucks Rewards program. 

 

General website use

Most of the information we collect from you through our website does not personally identify you to us.  For example we may automatically collect website use information when you visit our Sites. This information may include information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests. We use this information to see which areas and features are popular and to count visits to our Sites. The information will be aggregated so that it does not identify a specific individual unless you make a specific query such as about the functioning of the website or you identify yourself, for example, by giving us your e-mail address.  Our collection of website use information may involve the use of cookies and Web beacons. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our Sites and your experience. We use cookies to see which areas and features are popular and to count visits to our Sites. Web beacons are electronic images that may be used on our Sites or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.  We may also use Local Shared Objects (Flash cookies).  To identify Local Shared Objects on your computer and adjust your settings, visit: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

 

 

My Starbucks Rewards program

The My Starbucks Rewards program is designed to reward customer loyalty with specific rewards and limited time offers communicated via email or mobile phone.  In Middle East & North Africa countries where the My Starbucks Rewards program has been launched, the program enables members to use a physical plastic card and/or a digital card (via mobile phone app) to carry out transactions in the store and redeem coupons containing reward offers.  As part of the registration process, personal information is captured and used for purposes of communicating offers and information to members.  For more details refer to the My Starbucks Rewards Terms and Conditions.

 

Where is Personal Information processed?

The personal information that you provide to us through the Sites is processed in the US, Canada and Kuwait.  It may be transferred to other third parties as described in the following paragraphs.  We will take steps to ensure that your personal information will be afforded the level of protection required of us under applicable data protection legislation and this Policy. 

 

How Does Starbucks Use Information About You?

Starbucks may use information about you for purposes described in this Policy. For example, we may use information about you to:

  • Respond to your customer service enquiries, or take other actions in response to your enquiries or other Site activities; and
  • Communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers, where you have provided us with your personal information and opted in to receiving such information.

 

Does Starbucks Share Personal Information with Third Parties?

Starbucks shares your personal information in limited ways. We may share personal information about you with others with your consent.  Provision of your personal information to us shall constitute your consent and approval to share such information with third parties as described in this Policy.  Examples of how we may share your personal information with third parties include:

  •  We may share information with companies that provide support services to us (such as mailing houses or website hosts) and that help us market our products and services (such as email vendors). These companies may use information about you to perform their functions on our behalf.
  • We may disclose specific information (i) upon lawful request, in response to legal process, and when required to comply with laws, (ii) to enforce our agreements, corporate policies, and terms of use or (iii) to protect the rights, property or safety of Starbucks, our employees, agents, customers, and others.
  • If you participate in any blog or other online forum on our Sites, any personal information that you post on our Sites may be shared with other forum participants and Site visitors.
  • In the event of a merger, acquisition, financing, or sale of assets or any other situation involving the transfer of some or all of our business assets, Starbucks may disclose personal information to those involved in the negotiation or transfer.
  •  With our partners and distributors in your region to respond to your customer service enquiries, or take other actions in response to your enquiries or other Site activities and communicate with you about our brands, products, events or other promotional purposes, including co-branded offers and affiliate and partner offers, where you have provided us with your personal information and opted in to receiving such information.

We may also share aggregated or anonymized information that does not directly identify you.

 

What Choices Does Starbucks Offer About Personal Information?

Starbucks offers choices for you to request to update or change your personal information and how we communicate with you. Here are some of the ways you can request changes:  

  • Follow the opt-out instructions in promotional emails we send you.
  • Contact our Customer Care Team via the contact numbers below.

If you opt out of receiving promotional communications from us, we may still send you non-promotional communications such as emails about our ongoing business relations.

 

How is Personal Information Secured?

Starbucks takes reasonable steps to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, unauthorized access, disclosure or modification of personal information.

While we take these reasonable efforts to safeguard your personal information, no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

 

Privacy Policy Updates

We may update this Policy from time to time. When we do so, we will post the new Policy on this page and change the date at the top of the Policy. We encourage you to check the date of our Policy when you visit this Site for any updates or changes. We will notify you of any modified versions of the Policy that might materially affect the way we use or disclose your personal information.

 

Questions and Feedback

We welcome your questions, comments and concerns about privacy.

 

Starbucks Customer Relations can be contacted at numbers below 7 days a week from 10.00 a.m. to 10.00 p.m. Kuwait time.

 

Bahrain: 8000-1320
Egypt: 02-24803822
Jordan: 07-91600356
Kuwait: 182-12-12
Lebanon: 01-757006
Morocco: 05-22493747
Qatar: 8000-707
Oman: 22300199
Saudi Arabia: 92000-2482
UAE: 800-SHAYA or 800-74292
Other Countries: +965-182-12-12

 

Write or Send Us a Fax

Group Customer Care

M. H. Alshaya Co. W.L.L.
P.O. Box 181 Safat, 13002, Kuwait
Fax: + 965 2258-1646

Email: customerservice@alshaya.com